It is unusual that when trying to open Ledger Live you can’t go past the loading screen. This step should only take seconds to load. In the event that you are coming up with a similar issue at your end, don’t panic!
Today, we will walk you through a few fixes to this problem, so keep calm and try them out. Don’t be worried that your crypto is gone, it can’t be as it is secured on the blockchain, not Ledger Live.
Fixes
Make sure you are using the latest version of Ledger Live.
#1: Close all apps, unplug your Ledger device. This way you will ensure that there was not some interference caused by an app running in the background.
#2: Restart the computer. This can also help as everything gets rebooted.
#3: Run Ledger Live as admin. This will ensure that there is nothing wrong with the version of the app installed. To run it as admin, right-click on the icon, and from the available options, select ‘Run as administrator’.
If none of the quick fixes work, there might be a bug with the current Ledger Live version, and you might need to reinstall the app again.
#4: Delete Ledger Live and reinstall it. Don’t worry, deleting the app does nothing to your coins. You will be able to access your assets on the new version.
Conclusion
While it is unusual to get stuck on the loading screen, it is not impossible. Technical issues can happen all the time, and if a bug is in the system you can get rid of it. Use this tutorial to guide you through a solution. Good luck!
